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Delete your CoachBoost account

CoachBoost app by Boost Sports Technologies LLC

You can delete your CoachBoost account and its personal data at any time. Use the app if you have it, or send a request from this page. You don't need to reinstall the app.

Two ways to delete

In the app

  1. Open CoachBoost and sign in.
  2. Go to Tools → Profile → Delete Account.
  3. Review anything that needs attention first, then confirm.

For your security, the app may ask you to sign in again before the final step.

On the web

If you no longer have the app or can't sign in, send a request with the form below, or email support@getcoachboost.com with the subject "Account deletion request".

Request deletion on the web

This form opens an email to CoachBoost support with your request filled in. Send it from the email address on your CoachBoost account if you can; it lets us confirm the request comes from you.

Optional. Helps us find the right account.
Optional. For example, if you're a parent asking on behalf of your child.

Your email app should open with the request ready to send. Press send to submit it.

If nothing opened, email support@getcoachboost.com with the subject "Account deletion request" and the email address on your account.

Things that may need attention first

These steps protect your team and make sure you aren't charged again. We'll help you with them if you request deletion by email.

  • Program owners: transfer ownership of your Program to another coach on your staff, so the team isn't left without an owner.
  • Billing owners: if you pay for a subscription that still renews, stop the renewal in Subscription & Billing → Manage Billing. A subscription already set to end doesn't block deletion.

Players, parents and staff who don't own a Program or pay for one usually have nothing to do first.

What's deleted, and what's kept

Deleted

  • Your name, email address, profile photo and sign-in account.
  • Information about you as a player: goals, goal updates and reviews, check-ins, self-evaluations, confidence and progress ratings, attendance records, coach feedback and observations about you, and recognition you received.
  • Your team memberships, family links, notification settings, notifications and push identifiers.

Kept, without your name

  • Shared team content you created, such as messages, announcements, practice plans, drills, schedule events, evaluations, and feedback or recognition you gave, stays with the team for as long as the Program exists and shows as "Deleted user."
  • A minimal, de-identified account record that keeps team history and audit records consistent. It has no name, email or contact details.
  • Subscription and payment records, for as long as required for accounting, tax and legal purposes, with your name and email removed from our copy. Stripe keeps its own records as the payment processor.
  • Security logs with a pseudonymous identifier, for up to 90 days, to investigate fraud or abuse.
  • Copies in disaster-recovery backups, until those backups expire on our providers' regular cycles.

See our Privacy Policy for more detail.

After you send a request

  1. We reply to confirm the request. If it didn't come from the email on the account, we'll ask you to verify it.
  2. If something needs attention first, such as a Program ownership transfer, we'll tell you exactly what and help you finish it.
  3. We complete verified requests within 30 days and email you when your account has been deleted.

Questions? Email support@getcoachboost.com.