How can we help?
CoachBoost support is handled by the people who build the app. Email us and a real person will read it and reply.
Email support
To help us find your account quickly, write from the email address you use in CoachBoost and include your Program name.
Account access
- Sign in with the email address and password you used to create your account.
- Forgot your password? Tap Forgot Password on the sign-in screen and we'll email you a reset link.
- Still locked out, or no longer have access to that email? Write to us and tell us the name on the account and your Program.
Billing and subscriptions
- Subscriptions belong to a Program, not to an individual player or parent. See pricing.
- The Program's billing owner manages the plan, payment method and invoices in Subscription & Billing → Manage Billing.
- If you cancel, your subscription won't renew, and your Program keeps access through the period you've already paid for.
- Questions about a charge? Email us with the Program name and the date of the charge.
Teams and Programs
- Players, coaches and parents join with the team code the coach shares from the app.
- Parents connect to their athlete with a Family Code. The athlete shares it and confirms the link.
- Coaches manage roster roles, jersey numbers and teams in Manage Roster.
- Program owners can transfer ownership to another coach on staff before stepping away.
Privacy and account deletion
- Read our Privacy Policy and Terms of Service.
- Delete your account in the app from Tools → Profile → Delete Account.
- No longer have the app? Request account deletion on the web.
- Parents and guardians can contact us about a child's information at any time.